Condor 2000 Series User’s Guide
©2011 Tech Source Inc. 8 Part #65-0286-04 Rev A
6
66
6
Technical Assistance
Technical AssistanceTechnical Assistance
Technical Assistance
6.1
6.16.1
6.1
Who To Call For Help
Who To Call For HelpWho To Call For Help
Who To Call For Help
If you need help, please call our Technical Support Team at (800) 330-8301, or directly at (407) 262-7100
between the hours of 9:30am
9:30am 9:30am
9:30am -
--
- 5:30pm EST
5:30pm EST 5:30pm EST
5:30pm EST Monday through Friday.
Please have the software part number, version, and serial number for your Condor 2000 Series card(s)
available when contacting Tech Source in order to expedite support. Please make a note of this
information in the area below:
DETAILS OF YOUR CARD(S):
DETAILS OF YOUR CARD(S):DETAILS OF YOUR CARD(S):
DETAILS OF YOUR CARD(S):
P/N:
P/N:P/N:
P/N:
__________________________________
____________________________________________________________________
__________________________________
Model Name:
Model Name:Model Name:
Model Name:
___________________________
______________________________________________________
___________________________
Serial Number(s):
Serial Number(s):Serial Number(s):
Serial Number(s): _____________________
__________________________________________
_____________________
Our email address is: condor
condorcondor
condor-
--
-support@techsource.com
support@techsource.comsupport@techsource.com
support@techsource.com
International customers may use email or our fax line at
(407) 339-2554.
6.2
6.26.2
6.2
Frequently Asked Questions
Frequently Asked QuestionsFrequently Asked Questions
Frequently Asked Questions
Q : Where are the display drivers located?
A : ATI Catalyst Proprietary Display Driver can be obtained from AMD’s support page :
http://ati.amd.com/support/driver.html
http://ati.amd.com/support/driver.htmlhttp://ati.amd.com/support/driver.html
http://ati.amd.com/support/driver.html
From the choices provided, select the type of system (Embedded Graphics), the product family
(Radeon Embedded), the product (E4690), your operating system, and then select ‘Display
Results’.
Q : Why is there is no video output from the Condor card?
A : Unplug the Condor card from the XMC site and re-seat it. Make sure that the card is fully pressed
down and that no parts on the SBC are preventing this from happening. Make sure that all video
cables are firmly attached and in working condition with Hot Plug. Make sure the monitor is set to
the right input type. Check the system BIOS for any options that set the system for Onboard Video
Only or disable the XMC site.
6.
6.6.
6.3
33
3
Company Website
Company Website Company Website
Company Website
Detailed product information and Frequently Asked Questions (FAQs) are available on our website
located at:
www.techsource.com
www.techsource.comwww.techsource.com
www.techsource.com
If you need further assistance with any questions or concerns not found in this section, please contact our
technical support group via condor
condorcondor
condor-
--
-support@techsource.com
support@techsource.comsupport@techsource.com
support@techsource.com
Technical Assistance will be available only for
products under standard or extended warranty.
(36 Seiten)
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